Support

Last updated: November 5, 2026

kind365 is run by a small team. If the app got in your way, or a kindness did not get logged, tell us and a person will answer. We are at contact@kind365.app.

What to put in the email: the email address or username you sign in with, the app version (Settings has it at the bottom), the kind of device, and what you expected to happen. That is usually enough for us to fix it without a back and forth.

Common questions

I cannot sign in

Use the email address or the username you signed up with. A child account signs in from the family switcher in the top bar of the app, with the username and PIN you set. If you are locked out, write to us and we will help you get back in.

My child forgot the PIN

An adult account can reset a child PIN from the family switcher. The PIN cannot be recovered by email, because it is never sent anywhere.

How do streak repairs work?

Repairs put a missed day back on your streak. You earn them for signing up, inviting friends, opening a community invite, hitting a milestone, and clearing the daily quests, and you can buy them in Settings. You can also pause a streak over a break, which keeps your progress without using one.

I bought a subscription or repairs, and I want a refund

Write to us from the email address on the purchase. Tell us the date and what you bought. Purchases made on iOS are handled by Apple, and purchases made on Google Play are handled by Google, so we may point you at them first. We will sort out the rest.

Where does the money from ads go?

Ads are off by default, and they never show in Kids Mode. When an adult turns on "Show Ads for Charity" in Settings, the ad revenue goes to a charity that the community votes on each month. You pick the charity from the slate in Settings, and the ads you watch add to that month's donation.

How do I delete my account

The delete account page walks you through it: kind365.app/delete-account. You can also write to us and ask us to delete the account for you.

How do I report a bug

Write to us. Include the app version and the device. A screenshot of the screen helps more than you would think.

Privacy requests

For anything about your data, your child accounts, or a request to delete what we hold, use privacy@kind365.app and we will answer it in writing. The Privacy Policy covers what we collect and what we do not.

Schools, workplaces, churches and clubs

Organizations get their own code and a dashboard for the group. Ask for an invite through kind365.app/link, or write to business@kind365.app.

Who we are

kind365 is operated by The Kind App Foundation, a Colorado nonprofit corporation (501(c)(3) pending), located at 2408 W Reservoir Rd, Suite 301, Greeley, CO 80634, United States.